IT SUPPORT CONTRACT.

As an IT and Cybersecurity Consulting outsource firm, whatever the size of your infrastructure, we will tailor the right solution for your Organisation. Be it on contract or on ad-hoc support agreement, to ensure your business always runs in top gear. Our IT. support engineers and consultants are trained, qualified and experienced in handling most major networking topologies , both software and hardware.

Full Range of IT Support Services

No two businesses are identical, so we don't believe the "one size fits all" approach works when it comes to business IT support contracts. Instead, we've tailored our own IT support offerings to be modular in fashion, so you can mix and match the specific IT Supportthat are most suitable to your business. From telephone helpdesk and remote IT support to on-site PC maintenance and network troubleshooting, Vintage Technologies can cater for your computer system and staff's support needs by offering any combination of the following:

• Telephone IT Support Helpdesk
• Remote Access Computer Support
• Hardware Support Contracts
• Server Preventative Maintenance
• Instant IT Support

 

Our IT Security Solution

Cybersecurity Assessments: Comprehensive evaluations to identify vulnerabilities and strengthen your defenses. - Managed Security Services: 24/7 monitoring and management of your IT security infrastructure. - Incident Response: Rapid and effective action to mitigate the impact of security breaches. - Compliance Consulting: Ensuring your business meets all regulatory and industry-specific cybersecurity standards. - Security Awareness Training: Empowering your employees with the knowledge to recognize and prevent cyber threats.

Why Choose Us:

Expertise: Our consultants hold top industry certifications and have years of experience in cybersecurity. - Proactive Approach: We don't just react to threats; we anticipate and prevent them. - Customized Solutions: Your business is unique, and so are our security strategies. - Commitment to Excellence: We strive for the highest standards in all our services and customer relations. .

 

Finding the right level of IT support for your needs and budget

In order to determine what's right for you, your business and your budget, we first come and meet with you to find out what your priorities are. We will then undertake a site survey and document the technology currently in use on your computer network, noting how it is integrated as well as key facts such as IP address schematic, usernames and passwords etc; that is, assuming no such documentation already exists.

You don't need to worry if you don't already possess any network documentation as our consultants are quite used to that and will draw up a set following the on site visit. Documentation is essential to the support process and, by having up-to-date Network Documentation at our fingertips, it doesn't matter which one of our consultants deals with your IT support issue: they'll be able to understand your computer network inside out.

Vintage Class of IT support contracts

There are several reasons why we think our IT support contacts are better than a lot of others. Chief among these is the fact we don't believe in tying our customers in to a long-term contract. We conduct regular reviews to see how your contract is working and we can even offer a short-term arrangment where, by giving one-month's notice, you're free to go elsewhere should you prefer; so you'll never feel any danger of being trapped in a contract you can't get out of.

 

Secure remote IT support using VPN technology

In the case of a support contract including telephone and remote IT support, when one of your users contact us with a support issue, we log the call and determine the right person to fix the problem. You then receive a call back within the appropriate time as stipulated in your SLA (though often almost instantaneously) by a support professional who endeavours to fix the problem. When we access your networks we do so securely, either using your existing VPN/firewalling technology or by installing such a secure VPN system if none already exists.

At the end of each month, you receive a sheet of support calls made by your staff detailing the length of time taken to resolve the support issues received during the past four weeks.